POLICIES
annadecker.com (Carriage House Glassworks)
POLICIES FOR: SALES/ORDERS/SHIPPING/RETURNS
Our Promise: We promise to serve the public, as nearly as we can, to its complete satisfaction and will try to be fair and
reasonable with each customer on any complaint or adjustment, always considerate of the customer's point of view.
Sales Tax: We only collect Sales Tax on purchases shipped to an address within the state of Kansas. Sales Tax rates are
subject to change.
Shipping Cost: The amounts indicated for shipping, reflect estimates for delivery within the continental US. Your online
order statement will include a calculation of shipping charges. However, your actual shipping charges will be based on the
actual weight of the entire order, including packaging, if it requires more than one box and/or if you have requested
insurance coverage.
Shipping Carriers: We ship the majority of orders using USPS Priority. Large items may be shipped UPS. orders shipped to
other countries outside the U.S, often require customs forms to be completed and may require the customer to pay some
duty charges.
Our Return/Exchange Policy: YOUR SATISFACTION IS OUR PRIMARY CONCERN. When you receive an order, inspect it
immediately. If you have a problem with any merchandise or are not completely satisfied, contact us at (620) 364-3421.
Insurance: If you want your package to be insured, you must indicate that at the time of ordering. Note: All deliveries that
are insured will require a signature.
Delivery Times: Each order is shipped within 24 to 48 hours whenever possible (especially during the Christmas season).
You can expect delivery in 3 to 10 business days, excluding weekends and holidays. The delivery time frames are based upon
the carrier used, USPS or UPS, etc. We enter your email address when possible into the shipping carriers system so you will
receive your Tracking# to allow you to track or trace your delivery.
Damage Claims: Insurance is your optional choice, if you do not indicate you want insurance and there is damage to the
merchandise, you should address your loss with the carrier upon delivery. If you requested insurance, damage or shortage on
USPS shipments, you must keep damaged merchandise in its original carton. If you see any obvious damage, note it on the
delivery slip that you sign. Call your local USPS office to schedule an inspection of the damage.
Thank you, Anna Decker
(620) 364-3421