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	Our Policies  annadecker.com (Carriage House Glassworks) POLICIES FOR: SALES/ORDERS/SHIPPING/RETURNS When you place an order via the internet you will receive an email copyof the detailed order and a separate email for your credit card transaction from PayPal, whom is our merchant account provider. By checking the box terms and conditions and the "Checkout" button below, you acknowledge that you are giving us permission to deduct the funds for this order including any shipping and/or applicable sales tax from your credit card account and that you accept Our Sales Policy. Our Promise: We promise to serve the public, as nearly as we can, to its complete satisfaction and will try to be fair and reasonable with each cutomer on any complaint or adjustment, always considerate of the customer's point of view. Ordering: We do not keep credit card information. Items are normally processed and shipped within 48 hours not more than 5 business days. Sales Tax: We only collect Sales Tax on purchases shipped to an address within the state of Kansas. Sales Tax rates are subject to change. Shipping Cost: The amounts indicated for shipping, reflect estimates for delivery within the continental US. Your online order statement will include a calculation of shipping charges. However, your actual shipping charges will be based on the actual weight of the entire order, including packaging, if it requires more than one box and/or if you have requested insurance coverage. Shipping Carriers: We ship the majority of orders using USPS Priority. Large items may be shipped UPS. orders shipped to other countries outside the U.S, often require customs forms to be completed and may require the customer to pay some duty charges. Our Return/Exchange Policy: YOUR SATISFACTION IS OUR PRIMARY CONCERN. When you receive an order, inspect it immediately. If you have a problem with any merchandise or are not completely satisfied, contact us at (620) 397-3421. Insurance: If you want your package to be insured, you must Check the Box on the Check out page and any costs will be added to your order. For any questions, use the "Comment Box" during check-out. Note: All deliveries that are insured will require a signature. Expedited Shipping: You must request a quote in the comment box during check-out, otherwise shipping time is based upon USPS priority mail or UPS Ground. UPS Next Day, Second Day and Third Day delivery is also available at an additional cost depending on the weight of your order. any other shipping methods which you did not select during the checkout may incur an additional charge and will result in an additional charge. You will then need to contact us with your credit card information since our initial transactions are performed live and we do not retain your credit card information. Delivery Times: Each order is shipped within 24 to 48 hours whenever possible (especially during the Christmas season). You can expect delivery in 3 to 10 business days, excluding weekends and holidays. The delivery time frames are based upon the carrier used, USPS or UPS, etc. We enter your email address when possible into the shipping carriers system so you will receive your Tracking# to allow you to track or trace your delivery. Delivery Addresses: We strive to maintain a high level of customer service and we take extra precautions to avoid fraud. If the delivery addresss does not match the address on your Credit Card Statement, we reserve the right to inquire for further explanation and in the worse case, we may refuse the shipment. Please fill in your street address information (or ship to address infomation, if different), we reserve the right to determine if we will ship to an address that may be different than the registered credit card address. Damage Claims: Insurance is your optional choice, if you do not indicate you want insurance and there is damage to the merchandise, you should address your loss with the carrier upon delivery. If you requested insurance, damage or shortage on USPS shipments, you must keep damaged merchandise in its original carton. If you see any obvious damage, note it on the delivery slip that you sign. Call your local USPS office to schedule an inspection of the damage. Thank you, Anna Decker (620) 364-3421
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